At Greenplace Healthcare, we collect and manage user data through the following processes:

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User-Provided Data:

• Information furnished by users during app account registration.

• Data generated by users while using app services, including geopositioning, app operation data, and device information.

• Data obtained from external sources, such as our business partners, financial service providers, and state authorities.

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Data Provided by Users:

• User profile details, such as first name, last name, email, mobile number, physical address, driver's license information, user vehicle details, and user photos. Driver photos may be required by law in certain cases.

• Verification of driver identity may involve cross-referencing licenses, photos, user names, and last names.

• Data submitted when users contact technical support, which may include information about the user's device, app usage, and call recordings, especially when a user contacts support. Trip data, including date and time, physical addresses, and flight information, may also be collected.

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Data Created by Users While Using App Services:

• Geopositioning data: We track driver locations to facilitate bookings, enhance service quality, ensure safety, and detect and prevent fraudulent activity. Geopositioning is collected via standard APIs and may be mandated by law, preventing drivers from disabling it.

• App usage data: We gather information on how users interact with our app and services, including login/logout times, app functionality, app failures, and system data for app quality and performance improvement.

• Device data: Information about the device used to access our services, such as device model, IP address, GUID, geographical data, and connection quality data.

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Data Collected from Other Sources:

• Data obtained from our business partners, including apps and websites that use our API or whose API our app utilises.

• Data from business partners, such as travel-related information involving passengers or drivers.

• Data from state authorities.

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How Data is Utilised at Greenplace Healthcare:

Personal user data is used for various purposes, including:

1. Service Provision: We use data to create and manage user accounts, provide transportation services, calculate ride arrival times, enhance service quality, and link to flight information.

2. Security Measures: Data is used to ensure user and service security, including identity verification, safety evaluation, fraud detection, and reporting violations to relevant authorities.

3. Customer Support: Personal data, app data, and device information are employed to offer technical support and enhance service quality.

4. Research and Development: User data is used for testing, research, analysis, and service improvement to make our services safer and more efficient.

5. Sending Non-Marketing Messages: Personal data is utilized for notifying users about policy changes, rules, and other non-marketing communications essential for service provision.

6. Compliance with Legal Requirements and Court Orders: Personal data may be used to address legal disputes, comply with court orders, and fulfill law enforcement requests.

7. Business Process Automation: User data is employed for automated processes, such as driver selection, fraud detection, and collision prevention among users with a high risk of conflict.

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Transfer and Disclosure of User Data:

Greenplace Healthcare may transfer or provide user data under the following circumstances:

1. To Other Users: Data may be shared with drivers and passengers to facilitate rides, including names, contact details, pickup, and destination information.

2. To Suppliers and Business Partners: Ride details may be transferred to partners through API integrations.

3. Compliance with Legal Obligations: Data may be disclosed in response to legal requirements, court disputes, or requests from public authorities, including law enforcement.

4. User Consent: Data may be shared with third parties when users have granted consent beyond the terms of this Agreement.

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Data Storage and Deletion:

Personal data is retained until the objectives outlined in this Agreement are met. Users can request the deletion of their accounts, but certain data may be stored to meet legal requirements.

For account deletion requests, please contact info@greenplacehealthcare.co.uk.

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Changes in Privacy Agreement:

Greenplace Healthcare reserves the right to modify this Privacy Agreement. Significant changes will be communicated through our platform or via email, and continued use of our services implies consent to the updated terms within the bounds of the law.

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Compliance with Data Protection Principles:

Greenplace Healthcare complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We adhere to the following data protection principles:

• Lawful, fair, and transparent data processing.

• Data processing is limited to specified purposes.

• Data minimization, collecting only necessary information.

• Ensuring accuracy and timely updates of data.

• Storage limitation, retaining data only as long as necessary.

• Data security and confidentiality.

• Accountability, demonstrating compliance with these principles.

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These principles guide our data processing practices, and we respect the rights of individuals whose data is processed. We take appropriate measures to protect personal information and ensure that data is not transferred outside the EU without adequate protection.