Terms of Business

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Terms of business - Passengers

 

The Terms of Business contained in this document apply to all transactions for the purchases of services from Greenplace Healthcare. By ordering any Services from our website, email, telephone or online portal you are indicating acceptance to be bound by these Terms of Business which is a legal agreement between you and us and can only be amended with our consent.

 

We reserve the right to change these Terms of Business from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

 

Ordering          

• a) You can place an order for a service through the website (or other means previously stated) and can review and correct your order before submission.

• b) Sizing information is provided as a guide, and it's recommended to contact the company if you're unsure about the size.

• c) Your orders are subject to acceptance by the company, and they may refuse your order for any reason.

• d)When you book a vehicle with Greenplace Healthcare Limited you are entering into a contract with Greenplace Healthcare Limited  for the provision of a driver and vehicle in accordance with the requirements of the Private Hire Vehicles (London) Act 1998 and the Local Government (Miscellaneous Provisions) Act 1976.

• e) If some services in your order are not available, you'll be contacted to decide whether to wait or cancel the order.

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Prices and Payment

• a) Prices are quoted in pounds (£) sterling and may be subject to additional charges and VAT. Prices are calculated based on base fare, variable fare per mile/minute, and special add ons such as wheelchair accessible vehicles. 

• b) At the time of booking with us you will be provided a price for the booking, an accurate estimate of the cost.

• c) Full payment is required before the company accepts your order.

• d) If there's a pricing error, you'll be contacted to confirm if you still want to proceed with the order.

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Cancellations

• a) You can cancel your order up to 24 hours before the scheduled service, except in specific circumstances.

• b) To cancel, you must notify the company with your details and order reference number.

• c) If you cancel within the specified time frame, you'll receive a reimbursement using the same payment method.

• d) You can't cancel if the service has already started.

• e) Your statutory rights are not affected by the cancellation policy.

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Warranty and Liability

• a) Notify the company within 24 hours if you believe a service is inadequate.

• b) The company warrants services will be performed with reasonable care and skill, and they may reperform, waive, or refund fees if in breach of this warranty.

• c) We can subcontract a booking to another licensed operator if we are unable to fulfil the order due to unforeseen circumstances. Please note that Greenplace Healthcare who initially accepted the booking will have the responsibility of the journey. We are responsible for bookings and transport services and we do not transfer responsibility as principal in the contract to drivers or any other parties.

 

Personal Data

• At GreenPlace Healthcare, we prioritise the privacy and security of your personal information. Whether you are utilising our patient transport or home-to-school transport services, we are committed to ensuring that your data is handled with the utmost care and in compliance with the General Data Protection Regulation (GDPR).

1. Collection and Use of Personal Data:

• We only collect and process personal data that is necessary for the provision of our services. This includes essential information such as names, contact details, and relevant medical information for the safety and well-being of our passengers.

2. Security Measures:

• Your data is stored securely, and we employ industry-standard measures to protect it from unauthorised access, disclosure, alteration, and destruction.

3. Consent:

• By utilising our services, you consent to the collection and processing of your personal data in accordance with this policy. We will never share your information with third parties without your explicit consent, unless required by law.

4. Data Retention:

• We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations.

5. Your Rights:

• As a passenger, you have the right to access, correct, or delete your personal data. If you have any concerns or requests regarding your data, please contact our team.

 

Compliance

GreenPlace Healthcare is fully committed to complying with the GDPR and other applicable data protection laws. Our staff undergo regular training to ensure the proper handling of personal data. By choosing GreenPlace Healthcare for your transport needs, you can trust that we prioritise your privacy and adhere to the highest standards of data protection. For further details, please refer to our comprehensive Privacy Policy on our website.

 

 

General

• a) The company can assign or delegate orders to certified third parties if we are unable to fulfil the order due to unforeseen circumstances. Please note that Greenplace Healthcare who initially accepted the booking will have the responsibility of the journey. We are responsible for bookings and transport services and we do not transfer responsibility as principal in the contract to drivers or any other parties.

• b) If any part of these terms is unenforceable, the rest of the terms remain in effect.

• c) English law applies, and disputes will be resolved in English courts, with exceptions for residents in other parts of the UK.

• d) Third parties can't enforce terms.

• e) Delay in enforcing terms doesn't waive the company's right to enforce them later.

 

Complaints and compliments 

At GreenPlace Healthcare, we strive to provide exceptional patient transport and home-to-school transport services. We value your feedback and take all complaints seriously as they help us improve our services. If you have any concerns or issues with our transportation services, please follow the procedures outlined below.

 

Submitting a Complaint

To file a complaint, please contact our team through the designated communication channels. You can reach us via phone, email, or through our website. 

 

Information Required:

When submitting a complaint, please provide the following details:

• Your full name and contact information.

• Date and time of the incident.

• Location of the incident.

• Details of the complaint, including the names of any staff members involved.

 

Resolution Timeline

We aim to acknowledge your complaint within 7 days and will thoroughly investigate the matter. Our goal is to provide a resolution within 28 days.  However, complex issues may require additional time, and we will keep you informed of the progress. If you remain unhappy with the service we have provided you can make a complaint to Transport for London here: https://tfl.gov.uk/help-and-contact/contact-us-about-taxi-and-private-hire

 

Compliments

We also appreciate positive feedback and compliments about our services. If you have had a positive experience with GreenPlace Healthcare, we encourage you to share it with us. Your compliments motivate our team to maintain high standards of service.

 

Submitting a Compliment

To share a compliment or positive feedback, please contact our team through the same communication channels mentioned above. We appreciate your time in acknowledging our efforts to provide excellent transportation services.

 

Equal Rights and Equalities

At GreenPlace Healthcare, we are committed to upholding the principles of equal rights and equalities in all aspects of our services. We firmly believe in providing a transportation environment that is inclusive, diverse, and free from discrimination.

 

Our commitment includes ensuring that all passengers, regardless of age, gender, race, religion, sexual orientation, disability, or any other characteristic, are treated with dignity and respect. We strive to create an environment that fosters equal opportunities and promotes fairness in all interactions.

GreenPlace Healthcare adheres to applicable local and national laws governing equal rights and nondiscrimination. Our team is dedicated to maintaining a culture of inclusivity, where every passenger feels welcome and valued.

 

If you have any concerns regarding equal rights or inequalities during your transportation experience with us, please do not hesitate to contact our customer support team. We are here to ensure that everyone can access our services without fear of prejudice or bias.

 

Lost & Found Property

We shall not be responsible for any property left by passengers in any passenger vehicle. Where property is found in a passenger vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion see fit.

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Driver Conduct

At Greenplace Healthcare, our commitment to safety and professionalism extends to every aspect of our service. Our drivers are carefully selected, rigorously trained, and dedicated to providing a secure and comfortable transportation experience for our passengers.

 

We expect our drivers to adhere to the highest standards of conduct, ensuring a pleasant journey for all. This includes maintaining a courteous and respectful demeanour, prioritising passenger well-being, and adhering to all traffic regulations. Greenplace Healthcare drivers are not just drivers; they are ambassadors of our commitment to excellence in patient and school transportation.

Your safety and satisfaction are our top priorities. If you ever have any concerns or feedback regarding our drivers, please don't hesitate to reach out to our customer service team. We appreciate your trust in Greenplace Healthcare for your transportation needs.

 

Insurance Coverage

GreenPlace Healthcare prioritises the safety and well-being of our passengers during every journey. To ensure peace of mind, we maintain comprehensive insurance coverage that encompasses both patient transport and home-to-school transport services. Our insurance includes coverage for medical emergencies, accidents, and unforeseen incidents during transit. Rest assured that your safety is our utmost priority, and our insurance policies are designed to provide adequate protection for all passengers throughout their journey with GreenPlace Healthcare.

 

Contact

• a) Contact the company at info@greenplacehealthcare.co.uk or using the details on the website.